Case Studies
Real examples of how research uncovers what's actually blocking users - and how those insights lead to better products.
Drexel One AI Chatbot
UX Research LeadInternational students were struggling with a confusing university portal. I ran interviews and usability tests to understand why - turns out, direct translation was making things worse, not better. We shifted to clearer explanations and AI-assisted help. Task success went from frustrating to 89%.
Interviews, usability testing, surveys • 30 students
View Case StudyAI Trading Agent for Research, Risk Management, and Robinhood Execution
AI Agent Designer, Prompt Engineer & Workflow ArchitectA confidential investment firm's trading process kept breaking down on discipline, not strategy. I designed six narrow AI agents that every trade idea has to pass through - research, risk, portfolio, backtesting, paper trading, memory - each with hard rules it can't be talked out of, and a human approval gate it can never skip.
Agent architecture, prompt engineering, workflow design • Confidential Client
View Case StudySupporting Parents in Childcare
UX Researcher & Service DesignerParents told us they didn't trust the random health advice they found online - they wanted to talk to a real person. So instead of building another app with more content, we designed services that connected them directly to nurses and pediatric professionals.
Interviews, journey mapping, service design • Parents
View Case StudyFashion Technology VR Initiative
UX Researcher & DesignerWe built a VR experience about sustainable fashion for a museum exhibition. I watched visitors try it and asked them what they remembered afterward. The findings helped us prioritize story over information - engagement jumped 45%.
Post-experience interviews, observation • Museum visitors
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